Listed as a business for luggage wholesale and luggage repair, we often get calls from Singapore customers on repairing their used luggage, be it wheels, locks, handles or zippers. However, due to the differences in luggage components and construct, we had to decline most of the customer requests we received, as we only have spare parts to repair the items we sell. In general, should you encounter any problems with your travel bag upon purchase/use, we strongly recommend you to approach the retail store/online merchant you have bought from for further assistance. In most cases (pun intended), these retailers would fall back to the wholesalers/distributors that supplied these luggage for repair services.
Hence, in this article, we compiled an extensive list luggage service centers for the luggage brands we see in Singapore. Let us know if your luggage brand ain't in the list!
Types of Damages
While some airport customs are infamous for their rough handling of luggage, checked-in baggage can encounter several types of defects/damages:
- Manufacturer's defects - these are generally covered by warranty
- Airport rough handling - claimable through airline/travel insurance
- Wear and tear - not covered by warranty, repair fees will be incurred
Types of Repairs
Through our 37 years of bags and luggage business, we have helped our loyal customers to assess and repair various bags and luggage damages. However, not all damages/defects can be repaired:
What can be repaired: Locks, Wheels, Trolley handles, Zippers (subjected to extent of damage), Handles, Side Studs.
What CANNOT be repaired/restored: Damaged/cracked main casing (refer to picture below) and Surface scratches
List of Service Centres
Below, are the contact details of luggage repair service centres for the various brands:
Rimowa Store Raffles Hotel
Tumi Singapore Service Centre
Samsonite Aftersales Service Centre (Singapore)
Travelite Holdings
Source: https://www.etravelite.com/luggage-bag-repair
Seager Inc
Address: 11 Tannery Lane #01-01
Singapore 347774
IPSCOM Pte Ltd
Singapore 119866
The Travel Store (Singapore)
(Closed permanently) SKM Luggage Industries Pte Ltd
Advance Approach (S) Pte Ltd
Universal Traveller
Vital Gear (Asia) Pte Ltd
While we, at Luggage Outlet, usually charge a very minimal repair fee for our products (or even none), we heard from our friends that other service centers charge for theirs. Sometimes, it might even be more worthwhile to get a luggage from us as compared to paying the repair fee for your luggage!
Wendy
Hi, the top handle of my Arnold Palmer luggage bag got stuck and cannot be extended. Do you repair dat? Thks.
Desmond
Hi , what is the cost to replace all 4 wheels ?
Luggage Outlet
Hi KC, replacement of wheel is usually done as an entire piece (i.e. wheel cover+wheel). You might want to contact The Travel Store (Singapore) for assistance. Thank you.
Kc
Hi,
the rubber of one of the wheels of my Lojel luggage came off. Should I replace the rubber or change the wheel? Any recommendation where to get it fixed?
Thanks,
Kc
Luggage Outlet
Hi Mary,
You might want to check with the distributor for Antler luggage – Advance Approach. Thank you.
Hi Juliana,
We usually recommend customers to claim from travel insurance, but you might want to check with Hush Puppies’ distributor – The Travel Store (Singapore)
Thank you.